Customer can disregard an unpaid order if you do not want it anymore. After payment is completed, customer can contact our customer service to help cancel the order before it is being processed by the shipment company. Once the package is shipped out, no one can cancel the order in such cases.

We can only help to change the shipping method before the shipping company send the package out.Therefore we advise to contact us within 24 hours to inform us which shipping method you would like to choose. If there is any price difference, we will either refund it for you or ask you to pay for it. We can only arrange shipment once the complete payment is received.

Venusfun offers two kinds of shipping methods that can reach most countries in the world. Add items to your cart and you can check all the available shipping methods after filling in your delivery address during checkout.

Please make sure there are enough money in your payment account when paying for your order. If the payment is failed, please try another payment account to check if the payment can be successful. If the issue remains, please contact our customer service and provide more details of the error message received. We also advise to contact the payment company to check the issue in detail.

Unfortunately the coupon code cannot be used after the payment for the order is completed. In this situation we advise you to place a new order with the coupon code before it expires.

Customer can use the reward points as a discount in the order during checkout. available on orders over $100+. The discount (from the Points) cannot exceed 5% of the item sub-total cost. If there are any unacceptable behavior go against the above regulations in using points, Venusfun reserves the right to reset the points in customer's account.

Customers are advised to check the address carefully before completing payment. If unfortunately the package is sent to incorrect address, it is unable for us to change the address after the package is shipped out. In this situation, please contact our customer service, we will help to check it with shipping company to confirm if the package can be returned and reshipped to the correct address. If there is any extra fee charged by the shipping company in this return and reshipment, customer holds the sole responsibility to pay for these fees.

Please note there can be delay between scanning event and the shipping company's updated information online. However it doesn't mean we haven't sent the package out if the tracking result is the number cannot be found or there is an electronic information received on the tracking site. We receive the tracking number after the package is sent to the shipping company. In this situation, we advise to track the parcel online again a few days later. If this status lasts more than three working days after you receive the tracking number, If your parcel is being returned to sender due to any reason such as: * Unclaimed * Denied Due to Customs Charges * Incomplete/Insufficient Address * Undelivered as Addressed * Prohibited Import / Denied Entry by Customs * Refused, etc... Only once the parcel arrives back to our facility and is checked in, will a refund be issued after we confirm the package is in an undamaged and resalable condition. Customers will be responsible for return shipping fees. We cannot be held responsibility for delays and transit times if your parcel is being returned. NOTE : When a parcel is sent back, as no one is essentially covering the return shipment, the destination carrier will send the item back with the slowest and cheapest shipping method to incur the least amount of cost. With that being the case, they will typically hold the parcel until they have enough items to send back at once to make it worth their money. This typically results are longer return transit times.

Please fellow two steps: step 1 Try to troubleshoot the item by checking the technical support we provided on the FAQ page. Often we can solve the problem for you without you needing to send anything back. If you cannot solve the issue by yourself with the solutions offered, we advise to ask a professional technician to help confirm that the item is faulty instead of being incorrectly used . step 2 Contact our customer service with order number, and necessary photos or videos to describe your issue in detail, we will review your case with the information and offer proper solutions according to our warranty policy for each specific case.

We accept unconditional return for unopened and unused items within 30 days after receipt. However the return shipping fee is customers' responsibility in such cases and it is nonrefundable. If the defective item is within our warranty time frame, we also accept a return. In this case, we advise to only return the defective item to save return shipping fee. Before sending any item back, please contact our customer service to get more instruction at first.